Posts Tagged ‘leadership’

WA Improves their Serve!

Thursday, September 29th, 2011

Had a great couple of sessions in Western Australia this week, helping people to improve their customer service standards. We had all the key people in a business participate in small workshop groups, where we clarified goals and client expectations!! Just like in tennis, if you have a good serve…most of the time you will win the game, and in these workshops we focussed on helping individuals identify how they can improve their serve!!

A changing day

Thursday, August 25th, 2011

Management development program this afternoon, helping people set goals to impact change in their teams… Was a great and enjoyable afternoon.