Client Feedback
In 2011, Homeloans announced the launch of a new service initiative
being offered to key broker partners. This initiative involves the
provision of additional service benefits to brokers, and to help build a
flow of repeat business. The platform focuses on service as a key
differentiator in an environment where the value of real customer
service has seriously diminished.
Peter has greatly helped us awaken all our staff in identifying
opportunities to better serve our broker partners, and how we all play
an active role in delivering an exceptional service experience.
Whilst we are not all engaged in providing frontline service to our
clients, it is critical that everyone understands our service vision and
strategy, and how they do actually play an important role, and Peter has
exceeded our expectations in clarifying and positioning our vision,
whilst generating market advocacy and sound business relationships.
Tony Carn
General Manager, Third Party Distribution, Homeloans
Peter's influence in my work life has been nothing less than a guiding light. His genuine willingness to help me, coupled with his ideas, processes and recommendations (based on years of practical experience) have been motivating and inspiring, resulting in a dramatic upward swing in sales and profits. Peter's intervention in my professional career has set me on a path to achieving things I had not previously believed were possible.
Laura Braithwaite
Peter has been a tremendous positive influence as a mentor and sounding board for myself for many years. Peter's expertise and sound knowledge, both business and personal, supports the relevant programs that are offered.
Peter's greatest attribute is that he creates a long term relationship and is always available for advice whether this is relative to the program or not.
I would wholeheartedly endorse Peter and his Company - extremely beneficial over the years to myself, my staff and the Company.
Glenn Scott
Regional Manager, TAC; Schneider Electric
Peter, I'd like to thank you for your assistance and guidance with developing me and my business. When I started as a mortgage broker in 2008 I had minimal training and sales experience.
Asking clients for referrals was a complete mess with no structure or confidence. However, after completing your course and learning how to correctly construct and deliver a sales presentation I found that more and more client referrals were being achieved.
Learning your process and following your instructions gave me confidence to freely request referrals, discovery referral opportunities within a general conversation and allowed me to build my business to what it is today.
I now have two support staff (one full time and one casual), have been awarded rookie of the year for SA & NT in 2008/2009, have topped SA & NT in monthly settlements and become a platinum achiever with my aggregator for total dollars of annual settlements.
These results didn't come from a fancy marketing campaign, instead they came from learning your sales techniques and developing and refining my sales & referral process. I strongly believe this couldn't have been achieved as quickly as it has without your help.
Once again a huge thank you for your help and support!!
Adam Grocke
I attended Peter's course in the first year of starting a new business. He helped mentor me during that difficult year. He was very generous with his support to the group, giving examples of his own experience and success over many years in sales. The techniques I learnt over several weeks and putting them into practice have now become the recipe of success I enjoy today. I am now entering my 5th year of business and even in this challenging climate, I am growing my business by 50% each year. Peter showed me a plan that I found easy to follow. The friendships made during the course remain and the mentoring went on beyond the course. Highly recommend this course no matter where in the journey you are. Money well spent and time well spent. Great investment in my future success with sales.
Jennifer Ball
J. Ball Dental Pty Ltd
Hi Peter,
Thank you again for presenting the Spotlight - How to make 2011 your most productive in Hobart. Based on the Online Evaluations completed by participants after the events, you have received an average Presenter Rating of 4.36 out of a possible 5.0. This is an excellent result, as our bench mark is 4.0, so this is an excellent result.
Following are further comments we received:
"Would have liked it to go longer..."
Kind Regards
Thea Brown
Events Coordinator (Member Events), Professional Development - CPA Australia
I first used Peter's expertise in sales training in my role at BankSA managing a team of mobile home lenders to maximise business results and personal leadership. I have also called on his services a number of times in my role as State Manager of mortgage broking business AFG to impart his knowledge and sales techniques to self employed mortgage brokers. Peter has helped me and my teams to achieve much improved results by implementing simple yet unique techniques in developing new business and closing sales. I recommend Peter to improve your sales results and personal leadership development not matter what industry you are in
Martin Leedham
National President, Mortgage & Finance Association of Australia (MFAA)
Peter's sales skills are second-to-none. More importantly they are founded on a lifetime of practical sales and business experience, which makes him extremely knowledgeable and credible. I doubt there is any sales scenario that Peter hasn't encountered before. His down-to-earth and practical attitude to business is right up my street!
Anna Nixon-Smith
Owner, Breathe Marketing
I would like to take the time to highly recommend Peter Daniels to any business or person that needs to improve how they engage with their prospects/clients. Let's face it we all need to review how we engage with people and promote the value of what we do in business. I have found Peter's process to be refreshing, thought provoking and very useful in assisting us to determine Frisk's value proposition within our target market. Peter represents excellent value for any business that is looking to improve the way they generate new business and close business.
Steve Farrimond
Managing Director at Frisk Retrieval
I have worked with Peter on many occasions and keep going back because he has a wealth of knowledge and experience to offer. His unique and refreshing approach to both personal and professional development provided me with practical tools and effective advice that helped me develop my own successful sales strategies. Peter also showed a genuine interest in helping me to succeed, which has given me great confidence in my approach to the sales process.
Working with Peter has accelerated my learning and increased my sales potential far beyond where I thought I could reach.
Nathan Grocke
Solutions Engineer
Working with Peter is an inspiring experience, Peter has extensive experience and knowledge of business development and the sales lifecycle. With Peter's approach to life and sales in general, any discerning individual is guaranteed results towards their business or career objectives. Peter has made a real difference to the way I percieve business opporuitnities and work with clients to close sales. I would recommend Peter's methods and ethos to any business operator or sales representative.
Tim Williams
Director, Williams Technology Pty Ltd
Hi Peter,
Thank you for presenting your session last week "How to make 2011 your most productive year yet!"
It was very well received (as always) by our members who made some general comments about wanting more presentations like this in the future.
Below are the scores you received out of a possible 5.00 - with a target of 4.00 set, and a stretch target of 4.50
Presenters Knowledge of Topic - 4.72
Presentation Skills - 4.69
Content of Presentation - 4.48
Overall Rating for Event - 4.45 (this includes catering and facilities)
As you can see, you achieved some very high scores, well above what CPA considers acceptable - so you have exceeded our expectations once again!
Peter, thank you for your support over the past three years.
Kind regards,
Emily Kemp
